Favcy Venture Builders BI Dashboard - Customer Experience Metrics

Enhancing customer loyalty and engagement through actionable data.

Post-Purchase Engagement

Order Confirmation Open Rate: 85%

Shipping Update Open Rate: 90%

Feedback Request Open Rate: 60%

Average Delivery Time

2.5 days

Faster than last week

Customer Satisfaction

Satisfied Customers: 75%

Neutral Feedback: 20%

Negative Feedback: 5%

Repeat Purchase Rate

45%

Increased by 5%

Actionable Insights